Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with, and what we cannot. We publish research-based guides to casinos outside GAMSTOP for adults in the UK, so most messages we receive are about accuracy, clarity or a reader's own experience of the sites we cover.
What we can and cannot help with
We are an independent information site. We are not a casino, a payment provider or a regulator, and we have no access to anyone's casino account. That shapes the sort of message we can act on.
| We can help with | We cannot help with |
|---|---|
| Corrections to anything we have published, such as an outdated bonus term or a wrong detail | Releasing a withdrawal, reversing a deposit or reopening a closed account |
| Questions about how we read bonus terms, wagering requirements or payment limits | Ruling on a dispute between you and a casino |
| Suggestions for guides, such as slots, payments or verification checks | Removing you from GAMSTOP or any casino's self-exclusion list |
| Feedback on how easy the site is to use | Guaranteeing that any casino will pay out, or that any offer is still live |
How to reach us
Use the contact route shown on this site, such as the address in the footer or any contact form we provide. Please do not rely on third-party messages claiming to be from us. We will never ask for your casino password, card number or full account details.
Our team reads each message. We do not publish a guaranteed response time, so please allow a few working days before following up.
What to include in your message
A short, specific message gets a faster and more useful answer. Where relevant, tell us:
- The page you were reading, or its title.
- The exact statement you think is wrong or unclear.
- What you found instead, and where, such as the casino's current terms page, with the date you saw it.
- Whether you want a reply, or are simply flagging the issue.
Bonus terms change often, and an offer shown on a casino's site is advertising. If you spot a difference between our copy and the live terms, a screenshot or a quote of the relevant clause helps us verify it.
Reporting a problem with a casino
If you have a complaint about a casino, contact its customer support first and keep a record of every message. Ask for the complaint procedure in writing, and note whether the operator names an alternative dispute resolution body or its licensing authority. Sites outside GAMSTOP often hold overseas licences, and the protections and routes for complaint can differ from those of UK Gambling Commission licensed operators. Check the licence details on the casino's own site.
You are welcome to tell us about your experience of any operator we feature, including Betmica, Kikibet or Betninja. We treat reader reports as a prompt to re-check the facts, not as proof, and we cannot act as a go-between. A report may lead us to review a page, but it does not change a ranking on its own.
How we handle corrections
When a reader raises a possible error, we compare it with the casino's current published terms and other verifiable sources. If the page is wrong, we update it. Where something is unresolved, for example when a casino's terms conflict with its advertising, we say so rather than guess. Our time-sensitive checks are dated, and the most recent fact-check on file for this site is 1 October 2026.
Commercial relationships do not decide our rankings, and we may earn commission if you use some links on this site. Commission does not buy position, and it does not stop us correcting or criticising a listing.
If gambling is causing you worry
If you are concerned about your own gambling or someone else's, please speak to a specialist service rather than waiting for a reply from us. GamCare runs the National Gambling Helpline and online chat. You can find its current contact details on the GamCare website. In Great Britain, GAMSTOP lets you self-exclude from licensed operators, and blocking software can also limit access to gambling sites on your devices. Most casinos offer deposit and loss limits too, and you can set these before you play.
Gambling is not a way to earn income or solve money problems. If you are in debt, a free debt advice charity can help.
Before you write: pages that may already answer you
Many questions about licensing, bonuses and payments are covered in our main guide, Trusted Non GamStop Casinos UK 2026. It explains how we assess operators, the conditions attached to welcome offers, and what to check before you deposit. If your question is still unanswered, send it our way. We would rather clarify a page than leave it confusing.
Our promise on privacy
Send only what is needed to explain your point. Do not include card details, passwords or identity documents. We will use your details only to reply to your message.